Frequently Asked Questions

What areas in Dubai do you serve?

We serve all areas across Dubai including Palm Jumeirah, Emirates Hills, Downtown Dubai, Dubai Marina, Jumeirah, Al Barsha, Mirdif, and all other communities. We also provide services in the Northern Emirates with additional travel charges.

Are your technicians licensed and insured?

Yes, all our technicians are certified, licensed by Dubai Municipality, and fully insured. We maintain the highest standards of professionalism and safety in all our operations. Our team undergoes regular training to stay updated with the latest technologies and safety protocols.

What are your working hours?

Our standard office hours are Monday to Saturday, 8:00 AM to 6:00 PM. However, we provide 24/7 emergency AC services. For renovation projects, we work according to agreed schedules that may include evenings or weekends to minimize disruption to your daily routine.

How to reach to Alpamayo for inquries and quotations??

You can call us, send a message on given number or email us as well. We reply at same time or maximum in one day.

How is renovation project initiated??

Please share you project details. Our team will visit to understand and will provide you best quotation.

Alpamayo is based in which emirate in UAE??

Alpamayo is based in Dubai but we provide services all over UAE.

How long does a complete villa renovation take?

A complete villa renovation typically takes 8-12 weeks depending on the size and scope. This includes design approval, material procurement, demolition, construction, finishing, and final inspections. We provide detailed project timelines during the consultation phase.

Do you handle permits and approvals from Dubai Municipality?

Yes, we manage the entire permit process including NOC from neighbors (if required), Dubai Municipality approvals, and DEWA connections. Our team is experienced with Dubai's regulations and ensures all work is compliant with local building codes.

Can I stay in my home during renovation?

For minor renovations, it's often possible to stay in the property. For major renovations, we recommend temporary relocation for safety and comfort. We can coordinate the project in phases to minimize disruption and provide guidance on what to expect during each stage.

What types of materials do you use?

We use premium quality materials from trusted suppliers. This includes German and Italian kitchen fixtures, premium flooring options (marble, hardwood, porcelain), energy-efficient windows, and smart home systems. We provide material samples and options at different price points during the design phase.

Do you offer design services?

Yes, we provide comprehensive design services including 3D visualization, space planning, material selection, and lighting design. Our design team works closely with you to create spaces that reflect your style while ensuring functionality and maximizing your investment.

What's the difference between villa, apartment, and office renovation?

Villa renovations often involve structural changes, outdoor spaces, and multiple floors. Apartment renovations focus on space optimization within fixed boundaries and require building management approvals. Office renovations prioritize functionality, branding, and employee comfort with minimal business disruption.

What's the difference between VRF, Split AC, and Water Chiller systems?

VRF (Variable Refrigerant Flow) systems are ideal for large spaces with multiple zones, offering precise temperature control and energy efficiency. Split AC systems are perfect for individual rooms or small apartments. Water Chiller FCU systems are best for large commercial buildings with central cooling needs. We'll recommend the best system based on your space and requirements.

How often should I service my AC system in Dubai?

In Dubai's climate, we recommend AC maintenance every 3-4 months for residential units and every 2-3 months for commercial spaces. Regular maintenance includes cleaning filters, checking refrigerant levels, inspecting electrical components, and ensuring optimal performance. This prevents breakdowns and extends system lifespan.

What brands of AC systems do you work with?

We work with all major brands including Daikin, Mitsubishi Electric, LG, Carrier, Trane, and York. We're authorized service providers for several brands and can source genuine parts for repairs. During consultation, we'll recommend brands based on your budget, space requirements, and energy efficiency needs.

Can you install smart AC controls?

Yes, we install smart AC controls that allow you to manage your AC system remotely via smartphone apps. Features include scheduling, temperature zoning, energy usage monitoring, and integration with smart home systems. This can significantly reduce your electricity bills while enhancing comfort.

What's included in your AC maintenance package?

Our comprehensive maintenance package includes: cleaning indoor and outdoor units, checking refrigerant pressure, cleaning drain lines, inspecting electrical connections, testing thermostat operation, lubricating moving parts, checking insulation, and providing a detailed service report with recommendations.

How much can I save with a new energy-efficient AC system?

Upgrading to a modern energy-efficient AC system can reduce your electricity consumption by 30-50% compared to older units. The exact savings depend on your usage patterns, building insulation, and the efficiency rating of the new system. We provide energy savings calculations during our consultation to help you make an informed decision.

What's the process for starting a renovation project?

Our process includes: 1) Free consultation and site assessment, 2) Design development and 3D visualization, 3) Detailed proposal with transparent pricing, 4) Contract signing and permit processing, 5) Project execution with regular updates, 6) Quality inspection and handover, 7) After-service support and warranty.

How do you ensure project quality and timelines?

We employ project managers who oversee every aspect of your project, conduct regular quality checks, and maintain clear communication. We use project management software to track progress and provide you with weekly updates. Our team follows strict quality control protocols and we build buffer time into schedules to handle any unforeseen issues.

What payment terms do you offer?

We offer flexible payment terms: 10% deposit upon signing, 25% after design approval, 25% after demolition, 25% during construction, and 15% upon completion and handover. We accept bank transfers, cheques, and credit cards. All payments are clearly outlined in our contract with no hidden costs.

Do you provide warranty on your work?

Yes, we provide a 2-year warranty on all renovation workmanship and a 1-year warranty on AC installations. Additionally, materials come with manufacturer warranties. We also offer extended warranty options and maintenance packages for ongoing support after project completion.

How do you handle project changes or additions?

We understand that needs may evolve during a project. We have a clear change order process where any modifications are documented, priced, and approved before implementation. This ensures transparency and prevents surprises in the final bill. Our project managers coordinate all changes efficiently.

What makes your project management different?

Our project management stands out through: dedicated project managers for each client, regular progress meetings, detailed documentation, quality control checkpoints, and transparent communication. We use advanced project management tools that allow clients to track progress in real-time and communicate directly with the team.